Terms and Conditions

1. INTRODUCTORY PROVISIONS

  • The online store, available at www.biancomolina.shop, is operated by Molina Klompe j.d.o.o., with its registered office at Štrosmajerov trg 9, Jastrebarsko, Croatia (which is also the address for correspondence). The company is registered with the Commercial Court in Zagreb under registration number (MBS): 5834147. Email: office@biancomolina.com Phone: +385 91 983 84 84 (calls are charged according to the rates agreed between the customer and their chosen telecommunications provider).
  • To use the online store without any issues, customers must have an IT system that meets the technical requirements of the online store.
  • These terms apply to individuals and businesses who use the online store or electronic services, or enter into purchase agreements.
    These Terms also serve as pre-contractual information where the purchase agreement is entered into by a consumer.
  • Acceptance of these Terms is voluntary, but required to create an account or make a reservation.

Whenever the following terms, written in capital letters, are used in these Terms, they shall have the meanings set out below, unless the context clearly requires otherwise:

  1. CUSTOMER SERVICE provides assistance with the use of the online store, product information, applicable regulations and current promotions. Customer Service is available on weekdays during the hours stated on the “Contact” page of the online store. Customers can get in touch using the telephone numbers and email address provided there, or by completing the contact form on the same page. Calls to Customer Service are charged according to the rates agreed between the customer and their chosen telecommunications provider.
  2. PRICE – the gross amount (including VAT), stated in euros (kuna), payable to the Seller for the transfer of ownership of the product to the Customer under the purchase agreement. The Price does not include delivery costs, unless otherwise specified in the terms of a promotional offer on the online store.
  3. BUSINESS DAY – any day from Monday to Friday, excluding public holidays.
  4. PASSWORD – a sequence of alphanumeric characters required for authentication when accessing a user account, chosen by the user during account creation. When registering an account, the user must enter the password twice to identify and correct any errors. The user is responsible for keeping their password confidential and must not disclose it to third parties. The Seller provides customers with the option to change their password.
  5. CLIENT – an individual, a legal entity acting through an authorised representative, or any other entity with full legal capacity. If the Customer is an individual with limited legal capacity, they undertake to obtain legally valid consent from their legal representative before entering into a service agreement or purchase agreement, and to provide such consent at the Seller's request.
  6. LAW ON OBLIGATIONS – Narodne novine 35/2005, 41/2008, 125/2011, 78/2015 and 29/2018.
  7. CONSUMER – any individual who enters into a legal transaction or operates in the market for purposes outside their trade, business, craft or profession.
  8. USER ACCOUNT – an electronic service identified by an individual username (login) and password provided by the Customer. It consists of a set of resources within the Seller's IT system that enables the user to access additional features and services. The Customer accesses their User Account using their username (login) and password. After registering with the online store, the Customer can log in to their User Account. The account allows the Customer to save and store information, such as the delivery address provided in the order form, track order status, access order history and use other services offered by the Seller.
  9. SHOPPING BASKET – a service available to every Customer using the online store, which allows them to order one or more products, make a reservation and enter discount codes that reduce the price subject to the terms set out in separate agreements or regulations. The Shopping Basket displays a price summary for each product and the total price of all products (including delivery costs, where applicable), as well as the expected delivery date. The Customer adds to the Shopping Basket the products they wish to purchase, which will become the subject of a purchase agreement if such an agreement is concluded. A single order may include multiple products.
  10. LOGIN – the email address provided by the Customer when creating a User Account in the online store.
  11. NEWSLETTER – an electronic service that allows Customers who subscribe to receive periodic updates from the Seller, particularly about products and the online store, including new arrivals and promotions. These updates are sent to the email address or phone number provided by the Customer, with their explicit consent. The terms governing the provision of the Newsletter service by the Seller are set out in separate policies available on the online store.
  12. PRODUCT – a movable item offered in the online store that is the subject of a purchase agreement between the Customer and the Seller, provided that it has been paid for or reserved. All products offered in the online store are brand new.
  13. PROMOTIONS – special terms and conditions for the sale of products or provision of services, offered by the Seller for a limited period and advertised on the online store. Customers may benefit from the offers included in such promotions, such as reduced product prices or discounted delivery costs.
  14. TERMS / SERVICE AGREEMENT – this document sets out the rules governing the conclusion of purchase agreements and the provision and use of services offered by the Seller to Customers through the online store, including the reservation service. These Terms define the rights and obligations of the Customer and the Seller. The rights and obligations of both parties are governed by the Consumer Protection Act, the Electronic Commerce Act, the EU acquis and these Terms.
  15. ONLINE STORE – a platform that allows Customers to order products and access services offered by the Seller. The online store is operated by the Seller and is available at the following address: www\.biancomolina.shop.
  16. SELLER – Molina Klompe j.d.o.o., with its registered office at Štrosmajerov trg 9, Jastrebarsko, Croatia (which is also the address for correspondence), registered with the Commercial Court in Zagreb under registration number (MBS): 5834147. Email: office\@biancomolina.com Phone: +385 91 578 84 46 (calls are charged according to the rates agreed between the Customer and their chosen telecommunications provider).
  17. CONTENT – text, graphic or multimedia elements (such as product information, product images, promotional videos, descriptions and comments), including images of individuals, that form part of the online store and are distributed by the Seller, the Seller's partners, Customers or other users of the online store, as applicable, in accordance with the Copyright and Related Rights Act.
  18. PURCHASE AGREEMENT – a purchase agreement within the meaning of the Law on Obligations, concerning the sale of a product by the Seller to the Customer in exchange for payment of the purchase price and any additional charges, including delivery costs, the terms of which are set out separately in these Terms. The Customer and the Seller enter into the Purchase Agreement by means of distance communication, once the Seller has accepted the order in accordance with the conditions set out in these Terms. The Purchase Agreement specifies the product, its main characteristics, the price, delivery costs and other relevant terms. A separate Purchase Agreement is concluded for each product.
  19. INFORMATION SOCIETY SERVICE – electronic services within the meaning of the Electronic Commerce Act, provided by the Seller to the Customer through the online store in accordance with the Service Agreement. Where such services are provided by entities cooperating with the Seller, the relevant provisions governing the use of those services are set out in the terms and conditions issued by those entities.
  20. CONSUMER PROTECTION ACT – Narodne novine 41/2014, 110/2015 and 14/2019. This Act governs the protection of consumers' fundamental rights when purchasing products and services.
  21. TECHNICAL REQUIREMENTS – the minimum technical requirements that must be met to ensure compatibility with the IT system used by the Seller, including for entering into a Service Agreement or Purchase Agreement: 1. A desktop computer, laptop or other multimedia device with internet access (or, in the case of applications, a mobile device); 2. Access to an email account; 3. A web browser: Mozilla Firefox version 17.0 or later, Internet Explorer version 10.0 or later, Opera version 12.0 or later, Google Chrome version 23.0 or later, or Safari version 5.0 or later; 4. Recommended minimum screen resolution: 1024 × 768 pixels; 5. Cookies and JavaScript support enabled in the web browser; 6. A telephone, where a Purchase Agreement is concluded by phone or an application is used. To enter into a Purchase Agreement, the Customer must have an active email address and, in certain cases, a keyboard or another device that enables them to complete electronic forms correctly.
  22. ORDER – a declaration by the Customer expressing their free and voluntary intention to enter into a distance purchase agreement by means of distance communication. The Order identifies the product for which the Customer submits an offer to enter into a Purchase Agreement, as well as the Customer's details required for the potential conclusion and fulfilment of the Purchase Agreement. Each product order shall be treated as a separate offer by the Customer to enter into a Purchase Agreement. This means that, in the event of a complaint or return concerning a particular product, the Customer is not required to return all products included in the order, but only the product to which the complaint relates.
  23. MOLINA KLOMPE j.d.o.o. AFFILIATE – an individual or legal entity that is economically, organisationally or financially affiliated with Molina Klompe j.d.o.o.

2. INFORMATION SOCIETY SERVICES PROVIDED THROUGH THE ONLINE STORE

The Seller provides the following services to Customers free of charge:
a. User Account,
b. enables Customers to place orders for products and enter into Purchase Agreements, subject to the terms set out in these Terms;
c. providing personalised advertising content to Customers;
d. enabling Customers to use the Shopping Basket service;
e. enabling Customers to browse the content available on the online store;
f. Newsletter;

In addition, the Seller provides the following services free of charge through the online store to Customers who have created a User Account:
a. maintaining the Customer's session after they log in to their User Account (via a web browser);
b. access to order and reservation history through the User Account.
The User Account can be used once the Customer has completed the following steps:
a. completing the registration form and accepting the provisions of these Terms;
b. clicking the “Register” button.
The Service Agreement is concluded when the Customer receives confirmation of its conclusion, sent by the Seller to the email address provided by the Customer during registration. Use of the User Account is free of charge and has no time limit. The User may delete their User Account at any time and for any reason by submitting a request to the Seller, in particular by email to office\@biancomolina.com or in writing to the following address: Štrosmajerov trg 9, Jastrebarsko, Croatia. Creating a User Account is not required to place an order or make a reservation through the online store.

The Customer begins using the Shopping Basket by adding the first product to it.

The Shopping Basket is provided free of charge and is a one-off service that ends when an order or reservation is placed, or when the Customer stops using it to place orders or make reservations. The Shopping Basket retains information about the products selected by the Customer for up to 7 days, even after the browser or application session has ended, including after the Customer has logged out. However, this does not guarantee that the selected products will remain available for purchase or reservation at a later date. If the Shopping Basket is used by a Customer logged in to their User Account via a web browser, its contents will be synchronised with the User Account.

The Customer specifically undertakes to:
a. provide only truthful and complete personal information in forms and throughout the online store;
b. promptly and responsibly update any information, including personal data, provided to the Seller in connection with the conclusion of a Service Agreement or Purchase Agreement, particularly where necessary for the proper fulfilment of such agreements. The Customer may change the information provided when creating their User Account at any time using the options available within the account;
c. use the Seller's services and features in a manner that does not disrupt the operation of the Seller, the online store or the application;
d. use the services and features made available by the Seller in accordance with applicable laws, mandatory legal provisions and accepted standards of conduct;
e. use the services and features provided by the Seller in a manner that does not inconvenience other Customers or the Seller;
f. pay the full purchase price and any other charges agreed between the Customer and the Seller on time;
g. collect the ordered products promptly and pay for them upon delivery;
h. refrain from providing or making available through the online store any content prohibited by law, particularly content that infringes the intellectual property rights or personal rights of third parties;
i. refrain from engaging in activities such as:

  • sending or making unsolicited commercial communications available through the online store, or posting any content that violates applicable laws (including illegal content);
  • engaging in IT-related or any other activities aimed at obtaining information not intended for the Customer, including other Customers' data, or interfering with the rules or technical aspects of the online store's operation, registration or payment processing;
  • making unauthorised changes to content provided by the Seller, particularly product prices or descriptions displayed in the online store;

Complaints relating to the provision of electronic services may be submitted, for example, by:
a. in writing to the following address: Štrosmajerov trg 9, Jastrebarsko, Croatia;
b. electronically, by email to: office\@biancomolina.com.

Customers are advised to include the following information when submitting a complaint: (1) details and circumstances relating to the subject of the complaint, particularly the type and date of the issue; (2) the Customer's requested resolution; and (3) the contact details of the person submitting the complaint. Providing this information will help the Seller review the complaint more easily and promptly. The requirements set out in the previous sentence are recommendations only and do not affect the validity of any complaint submitted. We will consider your complaint regardless of whether you have followed our recommendations regarding its content.

The Seller will respond to the complaint promptly and no later than 15 days from the date of receipt, in accordance with Article 10(5) of the Consumer Protection Act, unless a different deadline is prescribed by applicable law or specific regulations.

3\. PRODUCT PRICES

In accordance with the Consumer Protection Act, the Seller undertakes to display the retail price clearly, visibly and legibly.
All prices displayed in the online store are stated in euros (kuna) and include VAT. The Seller is registered for VAT purposes.
The prices displayed do not include delivery costs, which are charged separately (details are provided in the online store).

4. TERMS AND CONDITIONS FOR ENTERING INTO PURCHASE AGREEMENTS

Customers may make purchases through the Seller's online store either as guests or as registered users. Products are ordered by completing an electronic order form. Products are deemed to have been ordered once the Customer has completed the ordering process. Products may be paid for by cash on delivery or by bank transfer (using a standard payment slip).

The Order shall be deemed to have been received:
In the case of payment by bank transfer – once the Seller has received the Order electronically.
In the case of cash on delivery – once the Seller has received the Order electronically.
Upon receipt of the Order, the Seller will notify the Customer by email that the Order has been received.
Where the Customer pays for the Products by bank transfer, the Purchase Agreement shall be deemed to have been concluded once the Seller receives confirmation of payment.
Where payment for the ordered Product is made by bank transfer, the Seller undertakes to reserve the Product for a period of 3 Business Days. After 3 Business Days have elapsed from receipt of the Order, the Seller does not guarantee that the Product will remain available.

– Where it is not possible to accept all or some of the offers submitted as part of an Order, Customer Service will contact the Customer in order to:
a. inform the Customer that it is not possible to accept all the offers submitted as part of the Order to enter into a Purchase Agreement; or
b. obtain the Customer's consent to proceed with the Order in respect of the part for which the Seller has agreed to accept the offer to enter into a Purchase Agreement. In this case, the Customer may cancel the entire Order (in respect of all offers), without affecting their right to withdraw from the Purchase Agreement. Cancellation of the Order by the Customer releases the Seller from the obligation to fulfil it. In the event of cancellation of the Order,

– Where it is not possible to accept the offer or offers submitted as part of the Order, no Purchase Agreement shall be concluded in respect of the Product or Products identified by Customer Service. The Seller shall refund to the Customer, without undue delay and no later than within 14 days, any amount paid in respect of which no Purchase Agreement has been concluded.
The Seller endeavours to ensure that Products are available and that Purchase Agreements can be fulfilled. Where fulfilment becomes impossible, or in other circumstances involving force majeure, the relevant provisions of the Law on Obligations shall apply.

– The total Order value includes the Price, delivery costs and any other charges for additional, optional services selected by the Customer. The Seller may set a minimum Order value above which delivery of Products is free of charge. The Customer shall be informed of the total price, including taxes applicable to the Products included in the Order, delivery costs (including transport and postal charges) and any other costs (for example, the cost of redirecting a shipment if the Customer changes the delivery address after placing the Order). Where the amount of such costs cannot be determined in advance, the Customer shall be informed, during the ordering process and when expressing their intention to enter into the Purchase Agreement, that they may be required to pay such costs.

– Promotions available in the online store cannot be combined unless expressly stated otherwise.

5. PRODUCT PAYMENT METHODS AND DEADLINES

The Seller offers the Customer various payment methods under the Purchase Agreement.
The payment methods currently available are listed in the online store under the “Payment Methods” tab and on each individual Product page, including when the Customer wishes to enter into a Purchase Agreement.

The currently available payment methods are:

  • Cash on delivery
  • Electronic payment by bank transfer using a payment slip

Electronic payment of the Order amount is processed through authorised payment service providers, in accordance with the Customer's chosen payment method.

If the Seller does not receive payment from a Customer who has selected an advance payment method, i.e. payment by bank transfer or electronic payment, Customer Service may contact the Customer to remind them to make the payment, including by sending an email. If the Customer fails to make the payment within 3 days of placing the Order, the offer submitted by the Customer by placing the Order shall not be accepted. The Customer may also cancel the Order without any consequences at any time before receiving the dispatch notification by contacting the Seller through Customer Service. This does not affect the Customer's right to withdraw from the Purchase Agreement. However, this does not apply where the subject of the Purchase Agreement is goods made to the Consumer's specifications or clearly personalised to the Consumer.
If the Customer selects cash on delivery, they are required to make payment upon receipt of the delivery. Refusal to accept the Products, despite having been given an additional reasonable period to do so, shall constitute grounds for termination of the Purchase Agreement. The Customer may also cancel the Order within the specified period without incurring any consequences. This does not affect the Customer's right to withdraw from the Purchase Agreement. However, this does not apply where the subject of the Purchase Agreement is goods made to the Consumer's specifications or clearly personalised to the Consumer.

6. DOSTAVA

Dostava proizvoda dostupna je na teritoriju Republike Hrvatske.
Proizvodi se šalju putem dostavne službe GLS. Paketi se dostavljaju isključivo radnim danom, od ponedjeljka do petka, na navedenu adresu dostave.
Sve narudžbe/uplate koje su zaprimljene tokom radnog dana do 12:00h obrađuju isti dan, a isporučuju u roku 2-5 radna dana između 8 i 20 sati. Dostava na otoke odvija se prema rasporedu dostavne službe.
Trošak dostave plaća kupac, a u cijenu je uključeno pakiranje proizvoda.
Dostava iznosi 

  • Postarina sa plaćanjem pouzećem – 6,20 €
  • Postarina preuzimanja paketa na paketomatu – 3,95 €

Prodavatelj je obvezan isporučiti naručeni proizvod u roku 15 dana od dana sklapanja ugovora.
Osobno preuzimanje proizvoda nije moguće. Prodavatelj proizvode isporučuje isključivo putem dostavne službe.

7. REKLAMACIJA I POVRAT PROIZVODA

Kupac ima pravo prigovora i povrata pošiljke:
• ukoliko je zaprimio pošiljku koja ne odgovara narudžbi;
• ukoliko je zaprimio pošiljku s nenaručenim proizvodom.

Prigovori se šalju: e-mailom na  office@biancomolina.com ili na adresu  Molina Klompe j.d.o.o., Štrosmajerov trg 9, Jastrebarsko.  Prodavatelj će pismeno potvrditi primitak prigovora i odgovoriti u najkraćem roku, a najkasnije u roku 15 dana od zaprimanja prigovora (sukladno Zakonu o zaštiti potrošača).

U slučaju opravdanog prigovora, kupac ima pravo na raskid ugovora, povrat plaćenog iznosa ili na zamjenu proizvoda. U slučaju zamjene proizvoda kupac snosi troškove nove pošiljke, a trošak povrata preuzima Prodavatelj.
Prodavatelj će prihvatiti povrat svih gore navedenih proizvoda o svom trošku, ukoliko se utvrdi da je prigovor opravdan i da u kupca ne postoji nikakva odgovornost.

8. Neispravne pošiljke, materijalni nedostaci proizvoda

Prodavatelj je odgovoran za materijalne nedostatke proizvoda koje prodaje putem web-trgovine, u skladu s pozitivnim zakonima Republike Hrvatske, posebno sa Zakonom o obveznim odnosima.

Naručeni proizvodi pakiraju se i slažu na način da se redovitim rukovanjem u dostavi ne oštete. U slučaju pošiljke vidljivo oštećene u transportu, kupcima se savjetuje da istu ne preuzimaju. Mole se kupci da kontaktiraju Prodavatelja radi prevladavanja mogućih teškoća.
Kupac je slobodan odbiti primitak proizvoda oštećenog u transportu i neće biti terećen za troškove dostave.

Kupac je dužan provjeriti ispravnost narudžbe, uspoređujući primljene proizvode s računom. Ukoliko nešto nedostaje obvezan je u roku osam dana uputiti pisani prigovor Prodavatelju. Naknadne reklamacije neće se uvažiti.

Potpisom potvrde o primitku pošiljke kupac potvrđuje da nema prigovora na dostavljene proizvode.
Odbijanjem primitka neispravne pošiljke, dostavna služba će pošiljku vratiti Prodavatelju. U slučaju skrivenog nedostatka proizvoda, a što kupac može utvrditi tek uvidom u proizvod, omogućuje mu se jednostrani raskid ugovora i povrat novca, zamjena proizvoda ili umanjenje cijene.

9. IZVANSUDSKE METODE RAZMATRANJA REKLAMACIJA I PRAVILA POSTUPANJA U OVIM POSTUPCIMA

Korištenje izvansudskog postupka razmatranja reklamacije i potraživanje naknade štete je dobrovoljno. Sljedeće su odredbe informativnog karaktera i ne predstavljaju obvezu prodavatelja za korištenje izvansudskog rješavanja sporova. Izjavu o pristanku ili odbijanju sudjelovanja u postupku izvansudskog rješavanja potrošačkih sporova prodavatelj donosi u pisanom obliku ili drugom trajnom mediju u slučaju da nakon prigovora potrošača spor nije riješen.

Kupac koji je potrošač ima sljedeće mogućnosti korištenja izvansudskih postupaka razmatranja i ostvarenja svojih prava:
a. Rješavanje sporova je moguće pred Sudom časti HGK ili drugim tijelima za mirenje,
b. Kupac može podnijeti žalbu putem internetske platforme ODR: http://ec.europa.eu/consumers/odr/. ODR platforma je također izvor informacija o oblicima izvansudskog rješavanja sporova koji se mogu pojaviti između poduzetnika i potrošača.
Potrošači mogu više informacija o svojim pravima i načinima ostvarivanja istih saznati na stranicama tijela koja pružaju pomoć i savjetodavne usluge potrošačima u Republici Hrvatskoj, kao što su:
a. Europski potrošački centar Republika Hrvatska http://ecc-croatia.hr/
b. Hrvatska udruga za zaštitu potrošača http://www.huzp.hr/
c. POTROŠAČ Društvo za zaštitu potrošača Hrvatske https://www.potrosac.hr/
d. RAZVOJNA ORGANIZACIJA ZAŠTITE POTROŠAČA https://www.rozp.hr/

Komisija Europske unije uvela je pravila o digitalnim ugovorima radi pojednostavnjenja i promicanja pristupa digitalnom sadržaju i internetskoj prodaji diljem EU-a, a novom internetskom platformom sada se jača povjerenje u kupnju putem interneta te tako daje važan doprinos strategiji jedinstvenog digitalnog tržišta EU-a.
Platformi za rješavanje sporova putem Interneta Kupac može pristupiti klikom na ovaj link.

10. PRAVO NA JEDNOSTRANI RASKID UGOVORA

Obrazac za jednostrani raski ugovora možete preuzeti na dnu stranice.
Sukladno Zakonu o zaštiti potrošača, kupac ima pravo na jednostrani raskid ugovora, bez navođenja razloga, u roku 14 dana od dana primitka narudžbe.

Kako bi ostvario pravo na jednostrani raskid ugovora, kupac je o tome dužan obavijestiti  Prodavatelja i to nedvosmislenom izjavom poslanom poštom ili e-mailom, u kojoj će navesti svoje ime i prezime, adresu stanovanja, broj telefona i e-mail adresu.
a. u pisanom obliku na adresu: Molina Klompe j.d.o.o., Štrosmajerov trg 9, Jastrebarsko;
b. u elektroničkom obliku putem e-maila na adresu: officec@biancomolina.com;
c. pomoću obrasca za odustajanje koji je priložen kao Prilog ovim Pravilima.

Prodavatelj će potvrditi primitak i obavijesti o jednostranom raskidu.
Rok za jednostrani raskid ugovora od 14 dana počinje teći od dana kada je kupcu predana u posjed roba koja čini predmet ugovora ili trećoj osobi određenoj od strane kupca, a koja nije prijevoznik.
Ukoliko kupac jednostrano raskine ovaj ugovor, Prodavatelj se obvezuje izvršiti povrat primljenog novca, bez odgode, a najkasnije u roku 14 dana od dana povrata robe ili nakon dostavljenog dokaza da je roba poslana.
Povrat novca vrši uplatom na tekući račun kupca. Kupac je dužan robu poslati bez odgađanja, najkasnije u roku od 14 dana od dana kada je uputio svoju odluku o jednostranom raskidu.
Troškove povrata robe snosi kupac.
Kupac je odgovoran za svako umanjenje vrijednosti robe koje je nastalo kao rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe.

Potrošač može koristiti obrazac za odustajanje, ali nije obvezan.
U slučaju korištenja prava na jednostrani raskid ugovora na daljinu, ugovor se smatra raskinutim.
Potvrdu primitka izjave o jednostranom raskidu ugovora prodavatelj će dostaviti potrošaču bez odgađanja, na fizičku adresu ili adresu e-pošte. U slučaju raskida ugovora, svaka je strana dužna vratiti drugoj strani ono što je primila na temelju ugovora.
Prodavatelj nije u obvezi izvršiti povrat dodatnih troškova koji su rezultat potrošačeva izričitog izbora vrste prijevoza koji je različit od najjeftinije vrste standardnog prijevoza koji je ponudio prodavatelj.
Prodavatelj mora izvršiti povrat plaćenoga služeći se istim sredstvima plaćanja kojim se koristio Potrošač prilikom plaćanja, osim ako potrošač izričito ne pristane na neko drugo sredstvo plaćanja, te uz pretpostavku da potrošač ne bude obvezan platiti nikakve dodatne troškove za takav povrat. U slučaju da se sredstva ne mogu vratiti istim načinom plaćanja koji je koristio Potrošač zbog toga što Prodavatelj više ne podržava određeni način plaćanja, Prodavatelj će izvršiti povrat sredstava koristeći način plaćanja koji će u najvećoj mogućoj mjeri odgovarati svojstvima načina plaćanja koji je prethodno koristio Potrošač.
Potrošač je dužan odmah, najkasnije u roku od 14 dana od dana odustajanja od kupoprodajnog ugovora, vratiti proizvod prodavatelju. Potrošač može vratiti proizvod na sljedeću adresu: Molina Klompe j.d.o.o., Štrosmajerov trg 9, Jastrebarsko.
Sve troškove povrata proizvoda potrošač je dužan snositi sam.
Potrošač je odgovoran za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti proizvoda.
Kako bi potrošač utvrdio prirodu, obilježja i funkcionalnosti robe isti može postupati sa robom i pregledati robu isključivo na način na koji je to uobičajeno pri kupnji robe u prostorijama prodavatelja. Robu koju kupac namjerava vratiti u roku od 14 dana isti ne smije prepravljati, koristiti, niti smije poduzimati osobito bilo koje radnje koje se ne smiju poduzimati u fizičkoj poslovnici prodavatelja, kao i one kojima bi umanjio vrijednost robe.
U slučaju umanjenja vrijednosti proizvoda koje je rezultat rukovanja proizvodom prodavatelj će se naplatiti iz iznosa primljene kupoprodajne cijene u omjeru umanjenja vrijednosti robe prema vlastitoj procjeni uzimajući u obzir objektivne kriterije svakog pojedinog slučaja.
Pravo na jednostrani raskid ugovora o kupoprodaji nije dopušteno u sljedećim slučajevima kada je:
a. ugovor o uslugama trgovac u potpunosti ispunio, a ispunjenje je započelo uz izričit prethodni pristanak potrošača te uz njegovu potvrdu da je upoznat s činjenicom da će izgubiti pravo na jednostrani raskid ugovora iz ovoga odsjeka ako usluga bude u potpunosti ispunjena;
b. predmet ugovora roba koja je izrađena po specifikaciji potrošača ili koja je jasno prilagođena potrošaču;
c. predmet ugovora zapečaćena roba koja zbog zdravstvenih ili higijenskih razloga nije pogodna za vraćanje, ako je bila otpečaćena nakon dostave;
d. predmet ugovora roba koja je zbog svoje prirode nakon dostave nerazdvojivo pomiješana s drugim stvarima.

RAČUNANJE ROKA ZA JEDNOSTRANI RASKID UGOVORA

  • Ugovor možete jednostrano raskinuti u roku od 14 dana bez navođenja razloga.
  • Da biste mogli ostvariti pravo na jednostrani raskid Ugovora, morate nas obavijestiti o svojoj
    odluci o jednostranom raskidu ugovora prije isteka roka i to nedvosmislenom izjavom poslanom
    poštom ili elektroničkom poštom,
  • Rok za jednostrani raskid iznosi 14 dana od dan kada je Vama ili trećoj osobi koju ste Vi odredili,
    a koja nije prijevoznik, roba koja je predmet ugovora predana u posjed.
  • Preduvjet za jednostrani raskid ugovora:
    – predmet ugovora je nekorišten i u originalnoj ambalaži
    – predmet ugovora je u stanju u kojem je dostavljen (sa svim pripadajućim dijelovima)
    – u vraćenom paketu nalazi se sva dokumentacija koja je došla s predmetom ugovora

POVRAT UPLAĆENOG IZNOSA

  • Ako jednostrano raskinete ovaj Ugovor, izvršit ćemo povrat novca koji smo od Vas primili, uključujući i troškove isporuke, bez odgađanja, a najkasnije u roku od 14 dana od dana kada smo zaprimili Vašu odluku o jednostranom raskidu ugovora, osim ako ste odabrali drugu vrstu isporuke a koja nije najjeftinija standardna isporuka koju smo mi ponudili,
  • Povrat novca bit će izvršen na vaš tekući ili žiro račun.
  • Povrat novca možemo izvršiti tek nakon što nam roba bude vraćena ili nakon što nam dostavite dokaz da ste nam robu poslali nazad.

POVRAT ROBE

  • Robu vratite ili je predajte nama na adresi: Molina Klompe j.d.o.o., Štrosmajerov trg 9, Jastrebarsko,
    bez nepotrebnog odgađanja, a u svakom slučaju najkasnije u roku od 14 dana od dana kada ste nam uputili Vašu odluku o jednostranom raskidu ugovora.

TROŠKOVI POVRATA ROBE

  • Izravne troškove povrata robe morate snositi sami.
  • Ako pošaljete paket na naš trošak (poštarinu plaća primatelj), povrat novca bit će umanjen za cijenu dostave paketa koju smo platili kurirskoj službi ili pošti.

ODGOVORNOST POTROŠAČA ZA UMANJENJE VRIJEDNOSTI ROBE

  • Odgovorni ste za svako umanjenje vrijednosti robe koje je rezultat rukovanja robom, osim onog koje je bilo potrebno za utvrđivanje prirode, obilježja i funkcionalnosti robe.
  • Robu koju namjeravate vratiti u roku od 14 dana ne smijete prepravljati, koristiti, niti smijete poduzimati osobito bilo koje radnje kojima bi se umanjio vrijednost robe.
  • U slučaju umanjenja vrijednosti proizvoda koje je rezultat rukovanja proizvodom prodavatelj će se naplatiti iz iznosa primljene kupoprodajne cijene u omjeru umanjenja vrijednosti robe prema vlastitoj procjeni uzimajući u obzir objektivne kriterije svakog pojedinog slučaja.

11. LICENCA

Ekskluzivna prava na sadržaj koji je dostupan ili objavljen kao dio Internet trgovine od strane prodavatelja ili njegovih suradnika, posebno autorska prava, naziv Internet trgovine (zaštitni znak), njenih grafičkih elemenata, softvera i prava na bazu podataka podložna su pravnoj zaštiti i daju se prodavatelju ili subjektima s kojima je prodavatelj sklopio relevantne ugovore. Kupac ima pravo na gore navedene sadržaje, bez naknade, kao i za upotrebu sadržaja koji je objavljen u skladu sa zakonom i koji je drugim kupcima već distribuiran u sklopu Internet trgovine, ali samo za osobnu upotrebu i samo za ispravnu upotrebu Internet trgovine, po cijelom svijetu. Korištenje sadržaja, na drugim područjima dopušteno je samo na temelju izričitog, prethodnog pristanka ovlaštenog tijela u pisanom obliku, pod prijetnjom ništetnosti.

Objavljujući kao dio Internet trgovine bilo koji sadržaj, posebno grafiku, komentare, mišljenja ili izjave na korisničkom računu ili negdje drugdje u Internet trgovini, kupac prodavatelju daje neisključivu, besplatnu licencu za upotrebu, snimanje, promjenu, uklanjanje, dovršavanje, javno izvođenje, javno prikazivanje, reprodukciju i širenje (posebno na Internetu) ovog sadržaja diljem svijeta. Ovo pravo uključuje pravo na dodjelu podlicenciranja u mjeri opravdanoj provedbom kupoprodajnog ugovora ili ugovora o uslugama (uključujući funkcioniranje i razvoj Internet trgovine), kao i ovlaštenje za samostalno ili preko trećih strana ostvarivanje ovisnih prava na razvoj, prilagodbu, izmjenu i prevođenje.

12. ZAŠTITA OSOBNIH PODATAKA

Kupčeve osobne podatke prodavatelj obrađuje kao voditelj obrade osobnih podataka.
Davanje osobnih podataka od strane kupca je dobrovoljno, ali potrebno za otvaranje korisničkog računa, korištenje određenih elektroničkih usluga, sklapanje i izvršenje kupoprodajnog ugovora ili rezervacija.
Detaljne informacije o zaštiti osobnih podataka nalaze se na kartici “Pravila o privatnosti” koja je dostupna u Internet trgovini.

13. ZAVRŠNE ODREDBE

Održavanje, osiguravanje, upoznavanje kupca i potvrđivanje Kupcu relevantnih odredbi kupoprodajnog ugovora ostvaruje se slanjem kupcu e-mail poruke koja sadrži potvrdu narudžbe. Sadržaj kupoprodajnog ugovora dodatno je zabilježen i osiguran u IT sustavu Internet Trgovine. Kupac potvrđuje da je slanjem narudžbe putem web stranice trgovca, a u sklopu čega je kupac prihvatio ove Opće uvjete, suglasan da trgovac svoj račun izda i pošalje kupcu u elektronskom obliku na e-mail adresu koju je kupac dostavio trgovcu u sklopu postupka registracije korisničkog računa i/ili naručivanja. Nakon zaključenja Kupoprodajnog ugovora, prodavatelj dostavlja kupcu dokaz o kupnji u elektroničkom obliku ili zajedno s pošiljkom koja sadrži Proizvod. Specifikacija narudžbe također se može priložiti pošiljci.

Preuzmite obrazac za jednostrani raskid ugovora
Poslednja izmena 22.1.2023